HEADING NORTH
GUARANTEE
THIS IS OUR PROMISE
If we don't keep our promise
We won't keep your money!
We understand that when looking at booking a glacier adventure experience it can be hard to really know what you are booking or what to expect. That is why we decided to be crystal clear with that we offer and what you should expect. This is our promise, and if we don't fulfill our promise, we don't keep your money.
1. We will always have recent pictures of the caves we operate in on our website. Caves change each season, so we never know exactly how they will look until the start of the season. Our gallery might include older caves but the current cave can be seen on: https://www.headingnorth.is/ice-cave-tour-half-day
*Photos will be visible in October.
2. It is true that glaciers and ice caves in particular change often, and sometime they become unaccesible due bad weather or other environmental circumstances. Of course we plan for this and have a backup plan, however, we promise to tell you before the tour of any changes in the tour plan and we promise to give you the option of choosing to joining us on the alternative tour or to receive a full refund.
3. We have an option to book a private tour, or a small group tour. As promised those tours are small and the maximum passengers we will take per tour is 6. This means no big buses.
4. We time our tours with the goal of avoiding crowds, leaving earlier or later than the masses. But of course we cannot promise that we will be alone in the cave, even though our clients are often able to explore the glacial wonder without crowds.
5. You will see blue ice! This one needs no explanation.
If you believe that we have not been true to our word and we have not fulfilled one of our 5 promises, email us at info@headingnorth.is and let us know where you think we went wrong, if it's true and we have not kept our promise you will receive a 100% refund.